Sliding Scale or reduced rate available to low-income earners. Please contact us for more information.

Billing

A valid credit card is required on your file at the time of booking. Your card will not be charged until the time of your session. A credit card is kept on file for your convenience or in the case of an unpaid balance, no-show, or late cancellation.

Your credit card information is stored in a secure system, irretrievable by counsellors or staff, and may be removed at any time. If a charge cannot be fulfilled on your credit card, you will be contacted and given ten days to provide another payment method. No credit card is required if you pre-pay for your session at least 24 hours before the session via e-transfer. To make appointments without a credit card, you will need to call 403-768-3810 or email info@empoweredlifecounselling.com

Insurance

Not all insurance plans will reimburse fees for any counsellor; some will specify whom you see or what type of credentials counsellors must have for you to be reimbursed. For some, benefits may be minimal and used up quickly, so in the long run, you may prefer to go with the therapist who seems to be the best fit for you. In addition, many employers offer coverage through benefits packages that may partially, or fully, cover the cost of your sessions.

Please check your individual coverage plan to see to what extent you are covered.

We’d recommend asking these questions to your insurance provider to help determine your benefits:

• Does my health insurance plan include mental health benefits?
• Does my plan cover Counselling Therapists, Registered/Master Therapeutic Counsellors? 
• Does my plan limit how many sessions per calendar year I can have? If so, what is the limit?
• Do I need written approval from my primary care physician in order for services to be covered?

Payment

We accept etransfers and all major credit cards as forms of payment.

Cancellation Policy

We require 24 hours notice to cancel appointments to avoid paying the fee for the counselling hour. Unavoidable medical emergencies are an exception to this. Our appointment spaces are limited and in demand, so this allows other clients to book in. If we can fill your cancelled appointment time with another client, no cancellation fee is assessed. If you must cancel with less than 24 hours notice, please contact your counsellor directly.

Any Other Questions

Please contact us for any additional questions you may have. We look forward to hearing from you!